Terms and Conditions

To protect tutors, their students, and MCATalyst Prep LLC, all students and tutors have a set of Terms and Conditions they must agree to before tutoring begins (as mentioned in the intake form).

Quick note from Nate: I want to note here that these T&Cs are for legal protection only. As the owner of MCATalyst Prep LLC, I do everything in my power to ensure that all tutors serviced through my website have the best interest of the students at hand, and do their best to be empathetic tutors for their students. We want you to succeed, which is why we’re here.

By agreeing to the Terms and Conditions of MCATalyst Prep LLC and scheduling an appointment with a contracted tutor, you agree to the following:

  1. Tutors used through MCATalyst Prep LLC are independent contractors, not employees.

  2. Students must agree to the cancellation policy as set below by MCATalyst Prep LLC.

  3. MCATalyst Prep LLC is not responsible for the actions (including but not limited to comments made, resources used, promises made, etc.) of either the tutor or student, and retains the right to remove a tutor or student from access to services provided by MCATalyst Prep LLC at the owner’s discretion. No inappropriate behavior, communication, misconduct will be permitted by either the tutor or student.

  4. Tutors and MCATalyst Prep LLC are not responsible for the scoring outcome of the student.

  5. MCATalyst Prep LLC serves only as a marketplace or intermediary to facilitate the connection, scheduling, and payment between tutors and their students, and nothing more.

  6. Refunds will only be initiated at the request of the tutor (unless the cancellation is made more than 24 hours before the scheduled start time, in which a refund is guaranteed). Refund requests are only guaranteed If requested via email or text (in writing) by the student, or if cancellation occurs on a date sooner than the scheduled appointment date (in the relative to the tutor’s time-zone). If a cancellation and refund is requested on a date before the scheduled appointment date, a full refund is guaranteed by MCATalyst Prep LLC (excluding the payment processing fee collected by PayPal, Stripe, or other similar financial payment processor), and any other agreement made between the tutor and student must be reported by the tutor in writing to be enforced by MCATalyst Prep LLC.

    1. Students agree to the refund and cancellation policy as outlined by MCATalyst Prep LLC or otherwise specified by their tutor.

    2. If appointment was scheduled with a credit card, a fee of 2.9% + $0.10 will be withheld from the refund due to credit card processing fees. Because of this, please book appointments carefully.

  7. MCATalyst Prep LLC is not responsible for errors in payment or scheduling by the student, but will correct errors caused by tutors.

  8. Payments for tutoring sessions are collected at the time of scheduling.

  9. Tutors and students of MCATalyst Prep LLC agree to respect copyright, trademark, or other ownership laws of other companies.

  10. All communication to be respected by MCATalyst Prep LLC must be via email or text.

  11. All data for the tutor and employee is held by Calendly, and MCATalyst Prep LLC is not responsible for any data leaks or errors by Calendly.

  12. MCATalyst Prep LLC is not responsible for the storage or recording of appointments. Any issues or misconduct by either the student or tutor in recorded appointments will have responsibility fall on the guilty party. MCATalyst Prep LLC will immediately terminate any student or tutor’s access for any data or recording misconduct.

  13. MCATalyst Prep LLC retains the right to terminate access to tutoring resources to any student for any reason the company deems fit, but can be appealed through email. Users will be notified via email of any access alterations.

  14. MCATalyst Prep LLC is not responsible for the source of payment from the student, as long as financial laws are being honored (for example, MCATalyst Prep LLC will not refund payments made by students without their parents’ consent, unless a cancellation is made within the proper cancellation window as outlined by MCATalyst Prep LLC or the tutor (in writing).

  15. Users of MCATalyst Prep LLC contracted tutoring services must be at least 18 years of age.

Cancellation and Refund Policy:

  • Cancellations: Any cancellation made at least 24-hours before the start time of the scheduled appointment will receive a full refund. Any cancellation made after 24-hours before the start time of the scheduled appointment are not guaranteed or required, but may be requested. MCATalyst will only honor refunds of the latter scenario as requested in writing (via email) from tutors, not students.

  • No-Shows: Not attending an appointment within 10 minutes of the scheduled start time (without notifying your tutor) is considered a no-show and will be treated as a non-refundable cancellation, unless requested with written proof from your tutor to MCATalyst.

  • Any other refunds: Refunds for any circumstance that do not involve scheduling concerns are at the discretion only of the tutor and will be honored if put in writing by the tutor towards MCATalyst Prep LLC if made within the same calendar week of the scheduled appointment. After the calendar week of the appointment has closed, no refunds will be authorized by MCATalyst Prep LLC and would need to be coordinated privately between the tutor and the student.